Investor Charter
In respect of Research Analysts (RA) — Prescribed by the Securities and Exchange Board of India (SEBI) to facilitate investor awareness, transparent research conduct, and structured grievance redressal.
Entity Name
Capital Gains Research
SEBI Regn. No.
INH000030986
Type of Regn.
Individual
Location
Hyderabad, Telangana
Section A
Vision & Mission Statements
Our Vision
Invest with knowledge & safety. We empower investors with research-backed insights and risk awareness to make informed, rational decisions in the securities market.
Our Mission
Every investor is able to invest in the right investment products based on their needs, manage and monitor them to meet their financial goals, access research reports easily, and enjoy financial wellness.
Section B & C
Services & Business Transacted by Research Analyst
Capital Gains Research adheres strictly to the responsibilities mandated under SEBI (Research Analysts) Regulations, 2014.
Diligent Research Reports
Publish research reports and observations formulated through diligent, independent analysis of publicly available data.
Unbiased Recommendations
Provide objective, unbiased views on securities based on sound analytical frameworks without external commercial compromise.
Conflict of Interest Disclosure
Transparently disclose any financial interests, shareholding, or material conflict of interest regarding recommended securities.
Fair & Equal Distribution
Distribute research reports and updates simultaneously to all subscribed clients without preferential access or discrimination.
Strict Confidentiality
Maintain complete confidentiality of research findings, recommendations, and client information until publicly distributed.
Annual Compliance Audits
Subject operations, record-keeping, and disclosures to mandatory annual compliance audits as required by SEBI regulations.
Section D
Grievance Redressal Mechanism
If you have any grievance or complaint against Capital Gains Research, please follow the 3-tier escalation framework:
Direct Complaint to Capital Gains Research
Primary Step (Resolution within 21-30 days)Investors should first lodge their grievance directly with Capital Gains Research. We are committed to acknowledging your complaint within 3 business days and resolving it within 21 to 30 days.
Escalation to SEBI SCORES Portal
Secondary EscalationIf the complaint is not resolved within 30 days or if you are not satisfied with the resolution, you may escalate your grievance to SEBI through the centralized web-based complaint system — SCORES 2.0.
Online Dispute Resolution (SMART ODR)
Dispute Conciliation & ArbitrationIf the grievance is still unresolved through direct approach or SCORES, investors may initiate dispute resolution through the SEBI Online Dispute Resolution (ODR) portal for independent conciliation and online arbitration.
Access SMART ODR PortalSection E
Expectations from Investors: Do's & Don'ts
Safeguard your capital and financial security by observing SEBI-mandated guidelines.
Do's for Investors
Recommended Good Practices
- Always deal with SEBI-registered Research Analysts. Verify registration status on the official SEBI website (sebi.gov.in).
- Verify registration details. Ensure the analyst provides valid Registration Number (e.g. INH000030986).
- Pay through banking channels only. Remit fees solely to the bank account in the registered name of the Research Analyst.
- Read all disclaimers & terms. Carefully read research reports, risk factors, and terms before taking trading or investment decisions.
- Maintain transaction receipts. Retain records of all fee receipts, service agreements, and email communications.
- Report fraud. Inform SEBI or law enforcement authorities immediately if you encounter unauthorized or fraudulent advisory activities.
Don'ts for Investors
Critical Warnings & Prohibitions
- Do not deal with unregistered entities, fraudulent social media channels, or unauthorized WhatsApp / Telegram tip providers.
- Do not fall for guaranteed or assured returns. SEBI regulations strictly prohibit promising guaranteed profits in securities trading.
- Never share trading account credentials. Do not share demat login IDs, passwords, MPIN, or OTPs with any research analyst.
- Do not pay fees in cash. Never pay advisory or research fees through cash or unauthorized personal UPI handles.
- Do not act on unsolicited recommendations. Avoid trades prompted by SMS, cold calls, or spam messages.
- Do not ignore market risk. All market trades carry financial risk — never trade with borrowed capital.
Section F
Grievance Resolution Timelines
Service Level Agreements mandated under SEBI guidelines.
| Activity | Expected Timeline |
|---|---|
| Acknowledgment of complaint received | Within 3 business days |
| Grievance resolution by Research Analyst | 21 to 30 calendar days |
| SEBI SCORES 2.0 Escalation & Redressal | As per SEBI defined timelines |
| SMART ODR Online Conciliation / Arbitration | As per ODR institutional framework |
FAQs
Investor Charter FAQs
Frequently asked questions about SEBI regulations and investor protection.
How do I verify the SEBI registration of Capital Gains Research?
You can visit the official SEBI website at sebi.gov.in, navigate to "Recognised Intermediaries" → "Research Analysts", and search for Registration No. INH000030986.
Does Capital Gains Research offer guaranteed or assured returns?
No. As per SEBI regulations, no registered Research Analyst is permitted to guarantee returns or offer assured profits. All research calls are subject to market risks.
How can I lodge a complaint if I have any dispute?
First contact us directly via email at contact@capitalgainsresearch.com or phone at 6302692930. If your complaint is not resolved within 30 days, you can lodge it on SEBI SCORES (scores.sebi.gov.in).
How should fees be paid for research services?
All fees must be remitted exclusively via legitimate banking channels (NEFT, RTGS, IMPS, official payment gateway) to the registered account of Capital Gains Research. Cash payments are strictly prohibited.
Committed to Transparent, Ethical Research
Have questions about our research approach or compliance standards? Connect with us.